What is the refund and exchange policy ?

Refunds are only available in the form of Alpassion vouchers and must be used within 1 month. No refund is available within 48 hours of the start of a session.

How long it will take to deliver my order ?

It depends on the selected shipping method of that order.

What is the cancel order policy ?

You have to contact us via contact form or live chat and send us the following info to make cancellation request:

  • Your email
  • Order number
  • Reason to cancel the order

Then, our sales team will review your request and contact your as soon as possible to help your with your issue.

Do you accept orders from whatsapp or phone call ?

Unfortunately not, where we only accept orders from our website so we can keep track your orders and transactions history to reserve your rights from any future issue.